Payment Options:

We accept payment by PayPal and credit card (Visa, Master card, Discover, American Express) sent in US Dollars. We charge to your credit card or deduct the price of the order from your Paypal account as you place an order. If the order happens to be canceled for some reason, the refund will be made to whatever the paying method you have chosen for the original order. Usually, the refund for Paypal will be made instantly and the refund for credit card may take some time as the transaction need to be made between interim credit card and your actual credit card company.

Credit Cards:

You can pay with the following cards - Visa, Master card, Discover, American Express.

If you have any questions about what methods of payment we take please contact info@bestofkashmir.com for more information.

PayPal:

The order amount will be deducted from your Paypal account when you place an order. If your order has been canceled, the refund will be made to your account. You can use your existing PayPal account and check out quickly with no need to enter your debit or credit card details.
If you would like more information on PayPal or about setting up a PayPal account, please visit the PayPal website.

Shipping & Insurance:

We ship WORLDWIDE direct from our warehouse in Srinagar, KASHMIR. We use Fedex couriers (or alternatives DHL/ UPS or other on customer request) to send shipments worldwide. Delivery normally takes 7 to 10 days after shipping anywhere in the world. We offer FREE Shipping to the following countries:

United States
Canada
United Kingdom
Europe (France, Italy, Germany, Spain, Portugal, Belgium, Netherlands, Sweden, Norway)
Australia
New Zealand

Online tracking is available and details will be mailed within 24 hours of dispatch. All our shipments are insured and we offer a 100% MONEY-BACK GUARANTEE for lost or damaged shipments.

Returns:

In case you are not satisfied with the quality of our product or wish to return your Order for some other reason, you may send the returns using insured mail or any of the standard couriers (DHL/ UPS/ Fedex or other) within 15 days of receipt. Please include original packing when sending returns. Refunds will be processed after receipt of the original goods.

Terms & Conditions:
1. Items can be returned for any of the following reasons:
a) The item has a manufacturing defect.
b) The item arrived in damaged or dirty condition due to a broken package.
c) The item is not the size you ordered.
2. The item(s) must be returned within 15 Days of receipt alongwith original packing.
3. Refunds shall be processed after receipt of original goods. Refunds may take upto 10 days to reflect in your Bank Account/ Credit Card statement.

Please ship your returns to the following address:
E Trade Associates
Att: Returns
Al-Kabir Complex
Rajbagh, Srinagar, JK-190008
India

Tel: +91-194-2311590
Mob: +91-9419054238