FAQs

1. Which countries do you ship to?

We ship worldwide including USA, Canada, South America, UK, Europe, Australia & Asia.

2. I am reluctant to put my Credit Card number on the internet, are your payment methods SECURE?

We accept Credit Card payments securely through PayPal's Standard 128-bit Data Encryption. We do not store Credit Card details of customers during any part of the transaction.

3. What method of shipping do you use?

For shipping items, we use UPS Courier which is our preferred carrier. However, on customer request we can use any of the other alternatives as well - DHL, FedEx, TNT or others.

4. When can I expect to receive my order?

Items are delivered in 7 to 10 days anywhere in the world, excluding Sundays and Holidays, under normal conditions of weather & air-traffic.

5. What happens if my shipment is never delivered?

We offer 100% Money Back Guarantee for undelivered/ damaged shipments.

6. What is your policy on DISCOUNTS?

Repeat buyers will get a 5% discount, while wholesale buyers can get 20% or more depending on volumes. Shipping costs as applicable will remain unchanged.

7. What are the shipping rates you charge?

Shipping charges can be as low as 5.90 USD per KG (Kilogram). Contact us for a shipping quote specific to your order.

8. What can I customize in my order?

Customizing orders is a special service provided on our website. You can customize size, background color, embroidery colors and embroidery pattern as per your requirement.

9. Do custom orders cost more than normal orders?

Yes, most of the times custom orders will cost 5% more than normal orders. For sizes greater than 2XL and upto 4XL, an extra 2% will be applicable.

10. What is Minimum Order Quantity for Wholesale Orders?

For apparel, an order of 10 pieces qualifies for first level wholesale rates; for crewel fabrics, wholesale rates start at 100 Yards.