1. Do your items have a unique identifying number?
Yes, our items are identified by individual "SKUs" (Stock-Keeping-Units) given at the top of each item listing as shown in this picture:
2. Which countries do you ship to?
We ship worldwide including USA, Canada, South America (Brazil, Argentina, Chile, etc.), UK, Europe (Germany, Italy, Spain, etc.), Australia, New Zealand, Asia (China, Japan, Korea, UAE, Saudi Arabia, Kuwait, etc.).
3. What payment methods do you accept, are your payment methods SECURE?
We accept Credit Card payments securely through PayPal's Standard 128-bit Data Encryption. We do not store Credit Card details of customers during any part of the transaction.
4. What method of shipping do you use?
We will use Fedex, DHL or UPS to ship your order. We also offer economy shipping for small packages upto 4 lbs using USPS, DPD or other relevant services. Doorstep Delivery for all orders. Custom Delivery also available. Contact us for details.
5. When can I expect to receive my order?
Items are delivered within 5 to 8 days after shipping, excluding Sundays and Holidays, under normal conditions of weather and air-traffic. Dispatch details are different for custom-made (bespoke) items and are mentioned on the product listing page. Please read them carefully.
6. What happens if my shipment is not delivered on time?
We deal with artisans and there may be unexpected delays with custom orders at times due to a craftsman taking ill or due to some of their personal issues. In the event of your decision to cancel an existing order pending shipment, we will offer a full refund of the entire order amount. For undelivered/ damaged shipments, we offer a 100% Money Back Guarantee.
7. What is your policy on discounts?
We offer a 10% discount for first time buyers. A 10% OFF coupon is sent when a new buyer registers on our website. Discounts are also be offered for wholesale buyers based on order volumes. Please Contact us for a quote specific to your project.
8. What are the shipping rates you charge?
We offer Weight-Based Shipping (calculated at checkout). You can calculate the shipping cost of your order by adding all the items to cart. Once added, just go to the cart page and scroll down and click the link titled "Estimate Shipping". Add your address details and it will give the exact shipping cost applicable to your order. You may also contact us for a shipping quote specific to your order.
9. Do you do Custom Orders? What can I customize in my order? How long does it take to deliver the order?
Customizing orders is a special service provided on our website. You can customize size, fabric type and color, embroidery colors and embroidery pattern as per your requirement. Production time is between 4 to 12 weeks depending on the order. Please Contact us to request a price quote and lead time for your custom order.
10. Do custom orders cost more than normal orders?
For apparel, custom orders will cost $15 more when a size larger than 2XL is ordered. For Crewel Fabrics, we do not charge any extra for customization.
11. Do you sell single items or wholesale?
Our website is a retail store where we offer single items as a minimum purchase. For example you can buy fabric as low as 1 yard and apparel from 1 piece onwards.
12. What is Minimum Order Quantity for Wholesale Orders?
For apparel MOQ is 10 or more items, for crewel fabrics MOQ is 100 Yards (including multiple SKUs). Wholesale requests should be submitted on our Contact us page or by sending an email on the address mentioned.