PAYMENT OPTIONS:

What payment methods are accepted?

1. Credit Cards (Visa, Master Card, American Express, Discover, Diners, JCB)

2. PayPal

We will charge your credit or debit card or deduct the amount of the order from your PayPal account as you place an order. If the order happens to be cancelled for some reason, the refund will be made to whatever the paying method you chose at the time of ordering. Usually, the refund process may take 4-7 days to reflect in your original mode of payment (like Bank statement or Credit Card statement).

If you would like more information on PayPal or about setting up a PayPal account, please visit the PayPal website.

If you have any questions about what methods of payment we take please contact info@bestofkashmir.com for more information.

SHIPPING:

1. We ship worldwide including USA, Canada, UK, Germany, France, Italy, Australia, New Zealand, etc.
2. We DO NOT ship to PO Boxes. Please ensure that you enter a valid street address during checkout.
3. Please contact us using the "Contact Us" link at the top of the page if your country is not mentioned in the shipping list or if you receive any error during Checkout.

How to estimate the Shipping Costs for my order:

You may estimate shipping costs for your order before proceeding to checkout:
1. Add to Cart all products that you would like to purchase.
2. Go to your shopping cart and scroll down to the bottom.
3. At the bottom of the page, you will be asked to enter the State and ZIP Code for the destination country. Enter the same to see your exact shipping cost.

Shipping/ Dispatch Time:
Depending on the product "Availability", shipping time will be shown accordingly as detailed below:

In Stock - 5 to 7 Days (excluding Sundays and holidays)
Custom Orders - Lead time 5 to 12 weeks as per ordered yardage:
5 Yards - 5 weeks
10 yards - 6 weeks
15 yards - 8 weeks
20 yards - 10 weeks
25 yards or more - 12 weeks
Custom Ordered Apparel - Lead time 6 to 8 weeks

Online tracking is available for all orders and details are normally sent on email soon after dispatch.

Please note that we DO NOT charge/ collect taxes for items sold in our store. Also, customs duties and sales taxes (like VAT/ GST) may apply to your order in your country, the customer is liable for these charges which are to be paid when the shipment arrives at the destination country or when an email regarding the same is sent from the registered carrier (Fedex/ DHL).

IMPORTANT NOTE: Custom orders may be delayed beyond the mentioned timelines due to unavoidable circumstances at times, due to any personal problems of the craftsman. These situations are quite unforeseen and we request your patience in such an event.

Changing an Order:

Changes will be allowed for orders within 24 hours is the status is still unfulfilled. There is no change possible if an order has already been shipped. Further NO changes shall be allowed in custom-made fabric or apparel orders as these are sent into production immediately. Requests for change should be sent to our email address mentioned on the Contact us page.

RETURNS:

We recognise that there may be occasions when a customer might wish to return an item. You may return a purchase to us in its original condition and packing within 15 days of delivery for a refund or replacement, where possible.

Please enclose a note giving your name, address, contact telephone number and e-mail address, together with the reason for the return. We will ask you to keep proof of posting the goods to us.

Postage will only be refunded if the item is faulty or incorrectly supplied from the original order and we recommend that you use a recorded delivery service when returning goods.
This returns policy does not affect your statutory rights.
Please address your returns to:
E Trade Associates
Ist Floor, Al-Kabir Complex
Jawahar Nagar, Srinagar, JK-190008
India
Tel: +91-194-4066060
Mob: +91-9858054238
Refunds will be authorised within 15 days of receipt of goods.